Products
Yes. The Urban Loom is a Surat-based manufacturer of Jacquard, Banarasi, Soft Silk, and other premium sarees.
We strive to display accurate product images. Slight colour differences may occur due to screen settings.
Yes. We welcome wholesale and bulk enquiries.
Orders
Simply add products to your cart, complete checkout, and choose your preferred payment method.
Yes, before dispatch. Please refer to our Cancellation Policy.
Shipping
Typically 3–8 business days, depending on your location.
Yes. Tracking details are shared once your order is dispatched.
Returns & Exchanges
Returns are accepted only for damaged, defective, or incorrect products, subject to our policy.
Contact our customer support within 48 hours of delivery with your order details and relevant photos or an unboxing video.
Payments
UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery (where available).
Wholesale
Yes. We work with retailers, boutiques, resellers, and distributors throughout India.