Return Policy
Customer satisfaction is important to us.
Returns are accepted only under the following conditions:
- Wrong product delivered.
- Damaged product received.
- Manufacturing defect.
Return Conditions
- Return request must be raised within 48 hours of delivery.
- Product must be unused.
- Original packaging, tags, invoice, and accessories should be intact.
- An unboxing video is recommended for damaged product claims.
Returns are not accepted for:
- Change of mind.
- Color variation due to screen settings.
- Minor weaving irregularities that are part of handcrafted textile production.
- Products that have been worn, washed, altered, or damaged by the customer.
Exchange Policy
Exchange is available for:
- Wrong product.
- Size or manufacturing issue (if applicable).
- Damaged product.
Exchange requests must be submitted within 48 hours of delivery.
Once the returned item passes quality inspection, a replacement product will be shipped.
If the requested item is unavailable, customers may receive:
- Store Credit, or
- Refund (as applicable).
Refund Policy
Refunds are processed only after the returned product successfully passes quality inspection.
Refund timelines:
- UPI: 2–5 business days
- Bank Transfer: 3–7 business days
- Credit/Debit Card: 5–10 business days
- Net Banking: 3–7 business days
Shipping charges (if applicable) are generally non-refundable unless the error is from our side.
Cash on Delivery (COD) Policy
Cash on Delivery is available in selected serviceable PIN codes.
COD Terms
- Available for eligible locations only.
- Additional COD handling charges may apply.
- Our team may contact customers to confirm COD orders before dispatch.
- Repeated cancellation or refusal of COD orders may result in future COD restrictions.
- Large-value or wholesale orders may require advance payment.
We reserve the right to cancel suspicious or unverifiable COD orders.